The availability of the customer and technical support that a cloud website hosting company provides will tell you a lot for the services that they supply too. In case you're allowed to use only e-mails and tickets, you have most likely found a reseller and not the actual website hosting provider. When this is the case, you may have to wait for a couple of days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may have to contact the real hosting company for additional assistance. If the supplier can provide various ways of communication with short response time available anytime, they are almost certainly the top provider, not just a reseller. So you will take advantage of timely assistance and top-notch support as they'll have direct access to the servers where your account is. No matter what the trouble - technical or sales, it's always better to have the option to contact your web hosting company directly via your favourite way of communication.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance promptly, so our cloud website hosting services include 24/7 support along with several options for communication. If you don't have an account yet, you can give us a call or use our live chat and consult with a live representative, in order to find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up ordering a service which you can't use effectively. If you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs further investigation. In contrast to the vast majority of providers on the market, we reply to all tickets within one hour, so you won't need to wait for an entire day. Our support services are available day and night, even during public holidays.