In case you’ve ordered a hosting package and you’ve got certain questions in regard to a particular function/feature, or if you’ve chanced upon a certain complication and you require help, you should be able to get in touch with the respective client support team. All hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, as the easiest way to solve an issue most often is to submit a ticket. This communication model makes the responses exchanged by both sides easy to track and enables the customer care team members to escalate the situation in the event that, for example, an admin needs to become involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to use at least 2 separate accounts to get in touch with the client care team and to actually manage the hosting space. Constantly switching between the accounts could sometimes be a drag, not to mention the fact that it takes a very long period of time for the majority of web hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting plans include an integrated ticketing system, which is an integral part of our in-house created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything connected with the web hosting service itself in the same place – invoices, website files, e-mails, tickets, etc., avoiding the need to sign in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any problems, you can post a ticket with just a couple of mouse clicks without the need to sign out of your hosting Control Panel. In the meantime, you can select a category and our system will offer you a variety of informational articles, which will provide you with more info and which may help you resolve any particular problem even before you actually send a ticket. We guarantee a support ticket response time of maximum 60 minutes, even if it’s a weekend or an official holiday.