Integrated Ticketing System

In case you’ve ordered a hosting package and you’ve got certain questions in regard to a particular function/feature, or if you’ve chanced upon a certain complication and you require help, you should be able to get in touch with the respective client support team. All hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, as the easiest way to solve an issue most often is to submit a ticket. This communication model makes the responses exchanged by both sides easy to track and enables the customer care team members to escalate the situation in the event that, for example, an admin needs to become involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to use at least 2 separate accounts to get in touch with the client care team and to actually manage the hosting space. Constantly switching between the accounts could sometimes be a drag, not to mention the fact that it takes a very long period of time for the majority of web hosting providers to process the ticket requests themselves.