A live chat is one of the methods of communication offered by some web hosting companies as a part of their support services. Depending on the provider, the chat can be used for billing, pre-sales and/or technical support. This way of contact is faster as compared to a support ticket and it'll make it much less likely to misspell or misunderstand a word in comparison to a telephone call with an agent. What's more, if the issue that you experience requires some time to be investigated and dealt with, you're able to do something different at the same time instead of just waiting, as you would have to do when you call. Also, you can use a live chat assistance service absolutely free as long as you have world wide web accessibility even when your website hosting provider is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

We supply a live chat assistance service for all cloud website hosting plans that we offer and we are able to assist you with almost everything live. If you do not have an account with us yet, we'll provide you with more info about the plans to help you to pick the most suitable plan. If you are an existing client, we can assist you with any general or billing matter plus with numerous common tech matters, for example an email address installation in a desktop email client. When you are unable to give us a call for some reason or you're in a country where we do not have a local telephone number, our live chat will be the best way to get in touch with us. Certainly, some issues need extra time to examine and test, so you'll need to open a ticket to our technicians, still, we can save you time and help you with a number of issues on the chat.