Although this isn't the keyaspect in order to identify a reliable cloud website hosting company from a bad one or a reseller from an actual provider, having the option to call and communicate with a live person is a sign that you are not using the services of a one-person company and that you will be able to get in touch with someone when you're in need of help. The phone support for web hosting services may vary from general to experienced, therefore the problems which can be resolved through a phone call vary depending on the particular provider. In the general case, these matters are simpler and include billing or first level technical issues since more difficult matters generally require a support ticket where both you and the sysadmins can track the proceedings with a particular issue. Nonetheless, having the option to phone call your service provider will save you considerable time and efforts for the numerous small things that may eventually appear at the time you manage your website hosting account.

Phone Support in Cloud Website Hosting

All our cloud website hosting plans offer telephone support fourteen hours per day even on official holidays, so if you don't have an account yet, you will be able to call us and learn more about our services or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you can call the phone number that is nearer to you. If you're an existing customer, we will assist you timely with all the general and billing matters and with numerous technical issues to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to talk to a live person so as to get things done instantly. Certainly, some problems simply cannot be managed over the phone, so in such a case you will be able to employ our ticketing system.