Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • Each help request you send to us will be replied to within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail calls for further assistance from a sysadmin, we’ll without delay forward it and leave a comment to notify you that your issue is being worked on. If you take advantage of our Optional Admin Services package, all of the server administration tasks included there will be performed at a time of your preference.

  • Top quality support service

  • A Topflight Help Desk Service

  • Our technical support team will be available to you 24x7x365 if you require help with our Online Control Panel or with any of the apps that we pre–install for you on the server. What is more if you need assistance handling all the routine admin tasks on your server, you can have a glance at the Optional Admin Services package, that includes backup hard disk drive space, weekly Operating System updates, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated web hosting plan includes our free–of–cost Online Control Panel, which features a detailed knowledge base and a set of educational video tutorials. Whenever you require help working with the Online Control Panel, just push the Videos or Help buttons located in the top right corner.